> ## Documentation Index
> Fetch the complete documentation index at: https://www.tella.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Client-side exception error

## Quick fixes to try first

### 1. Try Incognito/Private Mode

Open Tella in an incognito or private browser window. This bypasses extensions and cached data that might be causing issues.

* **Chrome:** Ctrl+Shift+N (Windows) or Cmd+Shift+N (Mac)

* **Firefox:** Ctrl+Shift+P (Windows) or Cmd+Shift+P (Mac)

* **Safari:** Cmd+Shift+N

### 2. Try a different browser

If you're using Chrome, try Firefox or Safari (on Mac). Sometimes browser-specific settings or extensions can interfere with Tella.

### 3. Check VPN or security software

Some VPNs, firewalls, or security software can block connections to our services. Try temporarily disabling:

* VPN connections

* Corporate firewalls or proxy settings

* Antivirus web protection features

### 4. Disable browser extensions

Ad blockers and privacy extensions sometimes block scripts that Tella needs to function. Try disabling extensions temporarily, especially:

* Ad blockers (uBlock Origin, AdBlock Plus)

* Privacy tools (Privacy Badger, Ghostery)

* Script blockers (NoScript)

### 5. Clear browser cache and cookies

Cached data can sometimes cause conflicts. Clear your browser's cache and cookies for tella.tv:

1. Go to your browser's settings

2. Find "Privacy" or "Clear browsing data"

3. Select "Cookies" and "Cached images and files"

4. Clear the data and restart your browser

### Still having issues?

If none of these solutions work, please contact our support team with:

* Your browser name and version

* Your operating system

* A screenshot of any error messages you see

* A screenshot of the console via your browser's developer tools

  * [Instructions for Chrome](https://developer.chrome.com/docs/devtools/open/ "https://developer.chrome.com/docs/devtools/open/")

  * [Instructions for Safari](https://developer.apple.com/documentation/safari-developer-tools/inspecting-safari-macos#Inspecting-a-webpage "https://developer.apple.com/documentation/safari-developer-tools/inspecting-safari-macos#Inspecting-a-webpage")

* Whether the issue occurs in incognito mode

We're here to help get you back up and running!