> ## Documentation Index
> Fetch the complete documentation index at: https://www.tella.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Something went wrong error

**The “Something went wrong” message can appear in two situations:**

1. Just before you start a recording - so you’re unable to start

2. At the end of a recording - so you’re unable to stop

**When this message appears, here’s what to do:**

1. Try again, if you can - don’t try a full new video, just do a test

2. Quit and restart your web browser - most of the time this type of error is related to a problem with your web browser and restarting can fix it

3. If 1 and 2 don’t help, contact support via the in-app menu, or [support@tella.com](mailto:support@tella.com "mailto:support@tella.com")