> ## Documentation Index
> Fetch the complete documentation index at: https://www.tella.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# I can't log in to Tella

> What to do when you cannot log in to Tella, usually because you signed up with a different email address.

Most of the time, trouble logging in to Tella happens because you signed up with a different email address than you remember.

Here are some tips to fix this:

* Check your emails for an email from [invoice+statements@tella.tv](mailto:invoice+statements@tella.tv) or an email with a subject line that starts with "Your receipt from Tella HQ Inc."

* Then go to [tella.tv/api/login](https://www.tella.tv/api/login) and sign in using that email address.

Still stuck?

* If you signed up with an email and password and can't remember it, see [How do I reset my password?](/docs/help/account/reset-your-password).
* If you signed up with Google, sign in with Google. There's no password on your account until you set one. Once you do, both Google and email/password sign you in to the **same account**; see [Switch from Google to email/password login](/docs/help/account/switch-from-google-to-email-password-login).
* If you can sign in but your videos are missing, you're most likely in an account created with a **different email address**. Sign out and try the other addresses you use, following the tips above.


## Related topics

- [I can't edit the video I just recorded on the Tella Mac app](/docs/help/troubleshooting/cant-edit-video-recorded-with-mac-app.md)
- [Apply for Tella for Good](/docs/help/billing/apply-for-tella-for-good.md)
- [I can't find my recording](/docs/help/troubleshooting/cant-find-my-recording.md)
- [Browser storage isn't working](/docs/help/troubleshooting/browser-storage-not-working.md)
- [How to reset your password](/docs/help/account/reset-your-password.md)