> ## Documentation Index
> Fetch the complete documentation index at: https://www.tella.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Is Tella down? 500 errors and 'Serverless Function has crashed'

> What to do when you see 500: INTERNAL_SERVER_ERROR, FUNCTION_INVOCATION_FAILED, or videos won't load for anyone.

If Tella suddenly shows an error page like:

* **500: INTERNAL\_SERVER\_ERROR**
* **This Serverless Function has crashed** / **FUNCTION\_INVOCATION\_FAILED**
* Videos failing to load for you **and** your viewers at the same time

these errors come from Tella's servers, not from your browser or computer. Clearing your cache, switching browsers, or using incognito mode won't fix them.

## Check the status page first

Go to **[status.tella.com](https://status.tella.com)** to see whether there's an ongoing incident. If there is, we're already on it. Service usually recovers shortly, and no action is needed on your end. Your videos and recordings are safe; an outage doesn't delete anything.

## If the status page shows no incident

A server error on a single page can occasionally be transient:

1. Wait a minute and reload the page.
2. Try opening a different video or page. If everything else works, the problem may be specific to one video.
3. If the error persists on one specific video or page, contact support via the in-app chat or [support@tella.com](mailto:support@tella.com) and include the **full error text** and the **link** to the affected page.

## How this differs from other errors

* **"Application error: a client-side exception has occurred":** that one *is* browser-related; see [Client-side exception error](/docs/help/troubleshooting/client-side-exception-error).
* **"Something went wrong"** inside the app. See [Something went wrong error](/docs/help/troubleshooting/something-went-wrong-error).


## Related topics

- [Export or download fails, errors out, or gets stuck](/docs/help/export-videos/export-or-download-fails-or-stuck.md)
- [Client-side exception error](/docs/help/troubleshooting/client-side-exception-error.md)
- [Compress videos for Discord and email](/docs/help/tips/compress-videos-for-discord-and-email.md)
- [Recover a cancelled or errored recording](/docs/help/recording/recover-a-cancelled-recording.md)
- [Download video captions](/docs/api-reference/videos/download-video-captions.md)