If a page cannot load
A full-page error says, “We couldn’t load this page. Please try again in a moment or contact support.”- Wait a moment, then reload the page.
- Select Back to home and try opening the page again.
- Check status.tella.com if multiple pages or videos will not load.
- If the error continues, contact support via the in-app chat or support@tella.com. Include the page link and a screenshot of the error.
If the error appears while you record
You might see the message just before a recording starts or when a recording ends.- Try a short test recording instead of immediately recording the full video again.
- Quit and restart your browser, then try another test.
- If the error continues, contact support via the in-app chat or support@tella.com.