> ## Documentation Index
> Fetch the complete documentation index at: https://www.tella.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Something went wrong error

> What to do when Tella cannot load a page or shows a something went wrong error while you record.

The “Something went wrong” message can appear when a page cannot load or when you start or finish a recording.

## If a page cannot load

A full-page error says, “We couldn't load this page. Please try again in a moment or contact support.”

1. Wait a moment, then reload the page.
2. Select **Back to home** and try opening the page again.
3. Check [status.tella.com](https://status.tella.com) if multiple pages or videos will not load.
4. If the error continues, contact support via the in-app chat or [support@tella.com](mailto:support@tella.com). Include the page link and a screenshot of the error.

## If the error appears while you record

You might see the message just before a recording starts or when a recording ends.

1. Try a short test recording instead of immediately recording the full video again.
2. Quit and restart your browser, then try another test.
3. If the error continues, contact support via the in-app chat or [support@tella.com](mailto:support@tella.com).


## Related topics

- [Is Tella down? 500 errors and 'Serverless Function has crashed'](/docs/help/troubleshooting/is-tella-down-500-errors.md)
- [Recorded video won't play, plays black, or My Videos won't load](/docs/help/troubleshooting/recorded-video-wont-play-or-unknown-error.md)
- [Agent skills guide](/docs/help/integrations/agent-skills.md)
- [Why is my video taking so long to upload?](/docs/help/troubleshooting/why-is-my-video-taking-so-long-to-upload.md)
- [How to use clips](/docs/help/recording/use-clips.md)