Tella uploads your video while you record it. Two rules cover most upload problems:
- Keep the recorder open. Uploads only make progress while the web tab, Chrome extension, Mac app, or Windows app that recorded the video stays open. Closing it pauses the upload; reopening resumes it.
- Never delete a stuck recording. A recording that looks stuck can almost always be recovered — deleting it is the one thing that makes it unrecoverable.
Slow but moving
If the percentage is climbing, it’s your upload bandwidth:
- Test your connection at speedtest.net — Tella needs roughly 2.5–5 Mbps upload to keep pace with recording.
- Weak or fluctuating Wi-Fi/4G makes uploads stop and start. If you go fully offline, Tella waits and resumes when you’re back online.
- Very long recordings simply take a while to finish after you hit stop.
In this case, leave the recorder open and let it finish — the steps below are for uploads that have genuinely stopped.
Stuck at a fixed percentage
If the number hasn’t moved for a long time — whether it’s 0%, 31%, 50%, 90%, 95%, or 100% — the upload has stalled rather than failed. The specific percentage doesn’t indicate what went wrong, and the recorded data is usually still safe on your device.
Web app & Chrome extension
- Quit and restart your browser, then reopen Tella. Does the upload make progress?
- Record a ~1-minute test video. Does the test upload? Does the stuck one move?
- If neither helps, run a speed test, note your upload speed, and contact us (see below).
Mac app
- Quit and restart the Mac app, then leave it open until the upload completes.
- Check your connection is stable — the app resumes uploads automatically after drops.
- Still stuck? Contact us with a link to the recording and a screenshot of your video folder (menu bar → Help → Open Video Folder).
Windows app
- Quit and restart the Windows app, then leave it running until the upload completes.
- Check your connection is stable — the app resumes uploads automatically after drops.
- Still stuck? Contact us with a link to the recording and the approximate time you recorded it.
If a restart and a test recording didn’t get things moving, reach out via the in-app chat or support@tella.com with:
- A link to the stuck video (open it from your library and copy the URL)
- Which recorder you used and your upload speed
- The video’s rough length and the percentage it’s stuck at
Don’t delete the recording, clear browser site data, or uninstall the app before contacting support — stuck recordings can usually be recovered as long as the original data still exists.
