You can get a full refund within 14 days of your first paid purchase, or request an eligible latest-invoice refund yourself within 3 days of payment.
Tella gives a full refund within 14 days of your first paid purchase, no questions asked. Outside that window, accidental renewals (within 7 days), billing errors, and technical problems support couldn’t fix can also be refunded. Credits are non-refundable.
As a workspace owner, you can request a self-serve refund on your latest paid invoice in the billing portal if:
You paid that invoice within the last 3 days.
Your workspace’s billing account has not received a refund in the last 6 months.
This can cover a first purchase, renewal, or prorated seat or plan change. Self-serve refunds are limited to one every 6 months and apply only to your latest paid invoice, not an older charge. This is separate from the 14-day satisfaction guarantee.
Sign in to the workspace whose charge you want refunded.
If it confirms you’re eligible, follow its billing portal link and request the refund there. The assistant identifies the invoice by date and amount; it does not issue the refund itself.
If you aren’t eligible, eligibility can’t be confirmed, or you want a different invoice refunded, the assistant offers a support ticket instead.
A short explanation of the issue (optional for the 14-day refund)
See our support availability for our typical response times. Approved refunds are typically processed within 5–10 business days, depending on your bank.
Tella subscriptions renew automatically at the end of each billing cycle. Workspace owners can cancel at any time from Settings → Plans & Billing to stop future charges.You can request a self-serve refund for your latest renewal invoice if you meet the 3-day window and 6-month limit above. Otherwise, renewal refunds require one of the support-review conditions listed above (e.g., accidental renewal within 7 days).
No. Credits are non-refundable. This includes one-time credit top-ups, extra monthly credits and the credits included with your plan each month. Lowering or removing extra monthly credits isn’t refunded either: you keep the larger amount until your next renewal. Unused credits can’t be exchanged for a refund or cash, including when you cancel your subscription.
Tella reserves the right to make exceptions to this policy on a case-by-case basis. Approval of any refund outside the stated terms is at our sole discretion.If you have any questions, reach out to our support team. We’re here to help!
