Skip to main content
AI Credits are part of the Tella agent private beta. If you’d like to join, email support@tella.com and we’ll add your workspace.
AI Credits are what the Tella agent spends when it edits your video: every message uses some credits, and the workspace balance is shared by everyone who uses the agent.

​
Where do I see my AI Credit balance?

Open the Tella agent in the editor and click the credits button next to the message box. The AI Credits window shows your Workspace balance. Workspace owners also see the balance under Settings → Plans & Billing → AI Credits.

​
How many AI Credits are included with my plan?

Paid plans include a monthly allowance of AI Credits for each seat: The allowance is pooled across the workspace, so anyone in the workspace can use it. For example, a Premium workspace with 3 seats gets 18,000 credits each month. Included credits reset each month and don’t roll over: credits left at the end of the month expire, and your workspace gets a fresh allowance. This applies to monthly and yearly plans alike: a yearly subscription still gets its allowance one month at a time. Free trials don’t include AI Credits, and the agent can’t be used until you subscribe to a paid plan.

​
How many credits does a message use?

It depends on how much work the agent does and which model it uses. A quick change like “cut the first five seconds” uses few credits; a big edit across a long video, a larger model or a higher thinking level uses more. Your balance updates after each reply.

​
Buy more AI Credits

Workspace owners can top up anytime with a one-time purchase:
  1. Click the credits button next to the agent’s message box, or go to Settings → Plans & Billing → AI Credits.
  2. Choose a top-up.
  3. Click Go to checkout (or Buy in Settings) and pay in Stripe Checkout.
The credits are added to your workspace balance as soon as payment completes.

​
Do purchased AI Credits expire?

Yes, 12 months after purchase. Your monthly allowance is always used first, so purchased credits are only spent once the month’s included credits run out.

​
Who can buy AI Credits?

Only workspace owners. Members who open the AI Credits window see Ask a workspace owner to add more AI Credits.

​
What happens when we run out of AI Credits?

The agent stops accepting messages and the message box says Add AI Credits to send a message…. Nothing else in Tella is affected: you can keep editing, exporting and sharing as usual. Messages work again as soon as a workspace owner tops up or your monthly allowance resets.
Last modified on October 7, 2026