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When something goes wrong in Tella for Windows, such as a recording that didn’t save, a camera or microphone that won’t appear, an upload that’s stuck, or the app closing unexpectedly, the app’s log files show support what happened on your PC. This guide walks through finding those files and sending them to us.

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Open the logs folder

  1. Open the Tella Windows app.
  2. Click the ☰ menu button in the top-left corner of the window.
  3. Click Show Logs.
The Tella window with the menu open and Show Logs highlighted File Explorer opens the Tella logs folder at %LOCALAPPDATA%\Tella\logs. The full path is usually C:\Users\<your name>\AppData\Local\Tella\logs. File Explorer showing the Tella logs folder with one log file per day
Click Show Logs right after the problem happens. The moment you click it, Tella writes a fresh snapshot of your PC (Windows version, app version, memory, and free disk space) into the log, so support sees the state of your machine at the time of the issue.

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If the app window won’t open

You can still get to the logs without the main window:
  • From the system tray: right-click the Tella icon in the notification area at the bottom-right of the taskbar (you may need to click the ^ arrow to show hidden icons) and choose Show Logs.
  • From File Explorer: open File Explorer, paste %LOCALAPPDATA%\Tella\logs into the address bar, and press Enter.

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Zip the logs and send them to support

Tella writes one log file per day, named tella-YYYY-MM-DD.log.
  1. In the logs folder, select the log file for the day the problem happened. If you’re not sure which day, press Ctrl + A to select all of them. Log files are small, so sending a few extra days is fine.
  2. Right-click the selection and choose Compress to… → ZIP File (Windows 11) or Send to → Compressed (zipped) folder (Windows 10).
The right-click menu on a log file with Compress to… open and ZIP File in the submenu
  1. Attach the zip to your message to support. Reply on your existing support thread if you have one, otherwise use the in-app chat (the ? Help button in Tella on the web) or email support@tella.com.
Along with the zip, tell us:
  • What happened and what you expected instead
  • The approximate date and time it happened
  • A share link to the video, if one exists
See support availability for response times.

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What the logs contain

The log files are plain text. They record the app’s activity (recording start and stop, uploads, sign-in, updates), the names of the camera, microphone, and displays you used, and a snapshot of your system such as the Windows edition and build, app version, memory, and free disk space. They never contain your video or audio.
When a recording uploads successfully, Tella attaches a compressed copy of that session’s log to the upload automatically, so support can often look into a finished video without you sending anything. Show Logs matters most when a recording never uploaded, the app closed unexpectedly, or the problem isn’t tied to a specific video.
Last modified on September 17, 2026