1. Check you’re in the right workspace
Videos live in the workspace that was active when you recorded. Click your workspace name in the top left — if you belong to more than one workspace (or have both a personal and a work account), switch between them and check My Videos in each.If you log in with Google in one place and email/password in another, those may be two different accounts. Try the other login method.
2. Check the Trash
Deleted videos sit in the Trash for 30 days. See How can I recover a deleted video?3. Check whether the upload finished
Tella uploads while you record, but the upload can only finish while the recorder stays open:- Mac / Windows app: keep the app running until the video finishes uploading — quitting pauses the upload, and reopening resumes it.
- Web app / Chrome extension: don’t close the recording tab or browser until the upload completes.
4. Still missing?
If none of the above turns it up — especially if you have a share link that works but the video isn’t in your library — contact support via the in-app chat or support@tella.com. Include:- The approximate date and time of the recording
- Which recorder you used (web, Chrome extension, Mac app, Windows app)
- A share link to the video, if you have one