1. Check you’re in the right workspace
Videos live in the workspace that was active when you recorded. Click your workspace name in the top left. If you belong to more than one workspace (or have both a personal and a work account), switch between them and check My Videos in each.If you log in with Google in one place and email/password in another, those may be two different accounts. Try the other login method.
2. Check the Trash
Deleted videos sit in the Trash for 30 days. See How can I recover a deleted video?3. Check whether the upload finished
Tella uploads while you record, but the upload can only finish while the recorder stays open:- Mac / Windows app: keep the app running until the video finishes uploading. Quitting pauses the upload, and reopening resumes it.
- Web app / Chrome extension: don’t close the recording tab or browser until the upload completes.
If your recording was cancelled, crashed, or errored before it finished (so it never reached your library or the Trash) don’t delete it or clear your data. See Recover a cancelled or errored recording.
4. Still missing?
If none of the above turns it up (especially if you have a share link that works but the video isn’t in your library), contact support via the in-app chat or support@tella.com. Include:- The approximate date and time of the recording
- Which recorder you used (web, Chrome extension, Mac app, Windows app)
- A share link to the video, if you have one