Support hours
Our team is available Monday through Friday. You can typically expect a response within 2-3 business days. If you reach out on the weekend or holiday, we’ll get back to you as soon as possible when the team is back online the next business day. We always prioritize requests based on priority and the order they were received. Please refrain from submitting multiple tickets about the same thing, as this slows down response times for everyone.Note: There may be times where it takes us more than one business day to get back to you especially after a holiday. We will get back to you ASAP.
How to contact us
You can reach us by:- Clicking the Help button in Tella to open the AI assistant, which can answer common questions instantly and connect you to human support when needed. You can also visit the in-app support portal to manage your tickets.
- Reaching out via the Help Center
- Emailing support@tella.com
- The email associated with your account
- A link to your Tella video (if applicable)
- Which recorder you’re using (Mac app, web app, or Chrome extension)
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The devices you’re using (i.e., what computer, microphone, camera)
- Your operating system
System uptime
We monitor Tella 24/7/365 (366 days on leap year). If there’s ever an issue affecting Tella, we’re on it, even outside of normal support hours. You can check our current system status and subscribe to updates at status.tella.com.While you wait
Many common questions are answered right here in our help center. You can also use our AI assistant in our help center, or ask the AI assistant in Tella for help — it’s available anytime and can point you in the right direction.The AI assistant may occasionally be incorrect. Don’t hesitate to reach out if you’re unsure about an answer.