Workspace owners can upgrade from Pro to Premium, or downgrade from Premium to Pro, at any time in Settings → Plans & Billing: click Upgrade on the Premium card or Downgrade on the Pro card. Stripe prorates the change, so you only pay the difference.
Upgrade from Pro to Premium
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Click your workspace name in the top-left corner.
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Click Settings in the menu.
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Click Plans & Billing in the sidebar.
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On the Premium card, click Upgrade. Make sure the Monthly / Yearly toggle matches the interval you want.
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Review the prorated amount on the Stripe confirmation page and confirm the change.
Your upgrade takes effect immediately. You’ll have access to Premium features right away. Stripe prorates the upgrade: you’re charged the difference between Pro and Premium for the remaining time in your billing cycle.
Downgrade from Premium to Pro
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Go to Settings → Plans & Billing.
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On the Pro card, click Downgrade.
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Review the prorated amount on the Stripe confirmation page and confirm the change.
Downgrades take effect immediately, and you’ll receive a prorated credit for the unused Premium time applied to your next invoice.
After downgrading to Pro, you’ll lose access to Premium-only features. Make sure your workspace doesn’t rely on any Premium features before switching.
What’s the difference between Pro and Premium?
Visit tella.com/pricing for the full feature comparison. In short:
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Pro includes unlimited videos, 4K export, team collaboration, and analytics. 60 FPS export is limited to videos up to 5 minutes.
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Premium adds a custom domain, domain restriction for embeds, removing Tella branding from video pages, 60 FPS export at any length, advanced analytics (all-time history, every individual viewer, and full traffic sources and locations), and priority support.
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