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Connect Pylon with an API token in Settings → Connections to save a video’s AI-generated document as a draft article in your Pylon knowledge base.

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Create a Pylon API token

A Pylon admin opens Settings → Integrations & dev → API tokens and creates a token whose role can edit the knowledge base. Tella works with tokens from both Pylon’s US and EU regions.

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Connect Pylon

  1. Open Settings → Connections and find Pylon under Documents.
  2. Click Connect, paste your API token, and click Connect again.
  3. The Pylon card shows Connected when Tella has checked the token.
If you see Pylon didn’t accept this key, check that you copied the whole token and that its role can edit the knowledge base. To remove access, click Disconnect on the Pylon card. You can also connect from the Generated document window: choose Save to Pylon while disconnected and paste your token in the field that appears.

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Save a document as a draft Pylon article

  1. Open a video with a transcript and go to its Ask tab.
  2. Generate a document using a suggested prompt or your own prompt.
  3. In the Generated document window, click Create… and select Save to Pylon.
  4. If your token can reach more than one knowledge base, pick one under Choose a knowledge base.
  5. Open the draft from the new tab or the Saved to Pylon notification.
Tella creates a draft, not a published article, with the token’s user as author. The video embed goes at the top, followed by a Watch the video link (in case Pylon hides the embed) and the generated text. The first # or ## heading in the document becomes the article title; if there is no such heading, the title is Untitled. Review and publish the draft in Pylon when it is ready.

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What if my Pylon token stops working?

If the token is revoked or loses its permissions, Tella asks for a new one the next time you save. Paste a new token in the field that appears, or reconnect the Pylon card in Settings → Connections. To save to another help center, see Save a generated document to Plain or Save a generated document to Intercom.
Last modified on October 14, 2026