Raf GaitoYouTuberIf I'm growing quickly on YouTube, I owe it also to TellaMar 12, 2026
Antoine SudanFounder of WEDOTella has transformed how we sell.Feb 28, 2026
Josh HaymanCo-founder of InteractWe're super happy to have found TellaJan 15, 2026
Mani YadlaEngineer at FairblockIt's simple, does exactly what you need, and feels really well made.Dec 3, 2025
Mike FutiaFounder of AI Automation Made EasyBest new tool for recording is TellaNov 19, 2025
Steven TeyFounder of DubSigned up for it earlier this year and never looked back.Oct 7, 2025
TGPartnerships at Ship 30 for 30I love TellaSep 22, 2025
Elizabeth LinFounder of Design Is a PartyHighly recommend checking it outAug 14, 2025
David PaffenholzCo-founder of JuiceboxTella is awesome!Jul 30, 2025Raf GaitoYouTuberIf I'm growing quickly on YouTube, I owe it also to TellaMar 12, 2026Antoine SudanFounder of WEDOTella has transformed how we sell.Feb 28, 2026Josh HaymanCo-founder of InteractWe're super happy to have found TellaJan 15, 2026Mani YadlaEngineer at FairblockIt's simple, does exactly what you need, and feels really well made.Dec 3, 2025Mike FutiaFounder of AI Automation Made EasyBest new tool for recording is TellaNov 19, 2025Steven TeyFounder of DubSigned up for it earlier this year and never looked back.Oct 7, 2025TGPartnerships at Ship 30 for 30I love TellaSep 22, 2025Elizabeth LinFounder of Design Is a PartyHighly recommend checking it outAug 14, 2025David PaffenholzCo-founder of JuiceboxTella is awesome!Jul 30, 2025What is a customer onboarding video?
A customer onboarding video is a recorded demo and presentation walking new customers through a product or service. These are common for tech companies that need to familiarize customers with their solutions.
How to make a customer onboarding video
Record
Sign up or log in to Tella’s screen recorder. From there, record yourself and your screen. You can share a single tab, your whole screen, and your webcam if you choose. If you need, you can pause at any time and start another clip.
Customise
Once you’ve recorded all your clips, you can customise them in Tella’s editor window. Tella’s editor lets you trim, rearrange, and add subtitles to your clips. You can also create custom backgrounds or apply different layouts to your camera and screen.
Share or Download
When you’re done editing, press “Finish.” Then you can watch your onboarding video, make sure it’s perfect or go back and make re-recordings if needed. When it’s complete, you can share your video with a link, download it as an MP4 file, or embed it on your website.
FAQ
A customer onboarding video is a recorded demo and presentation walking new customers through a product or service. These are common for tech companies that need to familiarize customers with their solutions.
Once a customer has signed the contract or has signed up for your platform, you need an easy-to-follow onboarding process so they can learn your product, or familiarize themselves with your solution quickly. The best way to do this is to make one or several onboarding videos that act as tutorials. They can walk customers through your product or service so they can start getting value as soon as possible.
A good onboarding process is very easy to follow along. Rather than a written document, videos make it easy for customers to see every step of what they need to do to use your product or service correctly. If you have a digital platform for your product or service, a great onboarding would include a screen recording of a customer service rep and their screen. Sign up for Tella to get started recording your screen in a couple of clicks.
The length of customer onboarding depends on the complexity of what you’re selling to customers. For consumer technology, a single video or mini-series of tutorials should suffice. For larger enterprise solutions, week or even month-long onboarding isn’t unheard of.