Help Center Videos
Help customers find their answers faster by using Tella to record videos for your help center.
Raf GaitoYouTuberIf I'm growing quickly on YouTube, I owe it also to TellaMar 12, 2026
Antoine SudanFounder of WEDOTella has transformed how we sell.Feb 28, 2026
Josh HaymanCo-founder of InteractWe're super happy to have found TellaJan 15, 2026
Mani YadlaEngineer at FairblockIt's simple, does exactly what you need, and feels really well made.Dec 3, 2025
Mike FutiaFounder of AI Automation Made EasyBest new tool for recording is TellaNov 19, 2025
Steven TeyFounder of DubSigned up for it earlier this year and never looked back.Oct 7, 2025
TGPartnerships at Ship 30 for 30I love TellaSep 22, 2025
Elizabeth LinFounder of Design Is a PartyHighly recommend checking it outAug 14, 2025
David PaffenholzCo-founder of JuiceboxTella is awesome!Jul 30, 2025Raf GaitoYouTuberIf I'm growing quickly on YouTube, I owe it also to TellaMar 12, 2026Antoine SudanFounder of WEDOTella has transformed how we sell.Feb 28, 2026Josh HaymanCo-founder of InteractWe're super happy to have found TellaJan 15, 2026Mani YadlaEngineer at FairblockIt's simple, does exactly what you need, and feels really well made.Dec 3, 2025Mike FutiaFounder of AI Automation Made EasyBest new tool for recording is TellaNov 19, 2025Steven TeyFounder of DubSigned up for it earlier this year and never looked back.Oct 7, 2025TGPartnerships at Ship 30 for 30I love TellaSep 22, 2025Elizabeth LinFounder of Design Is a PartyHighly recommend checking it outAug 14, 2025David PaffenholzCo-founder of JuiceboxTella is awesome!Jul 30, 2025What is a help center video?
Without calling customer support, customers can find solutions and answers to their problems on a sub-section of a brand's website called a help center. A Help Center should make it simple for users to locate the solutions they need. It's often designed to address numerous familiar questions that a business receives. Often customers are looking for a quick fix, so the more a help center includes explainer videos, the easier it is for customers to find the answers they’re looking for.
How to make an online course video
Record
Open the Tella app on your browser. Sign up for free or log in. Once inside, click “Start video,” and you’ll open the screen recorder. You can click “Start recording” and decide whether to record both yourself and the screen or just your screen. When you’re done recording, you can then move to customize it.
Customise
When you’re done recording all your clips, you can make any edits you want in our editor window. You can trim clips, rerecord anything, and adjust the background or layout.
Share or Download
When you’re finished recording, you can share a link to your video, export it, generate an embed code, and more. You’ll always have the ability to go back and change the video if you want to.
FAQ
Without calling customer support, customers can find solutions and answers to their problems on a sub-section of a brand's website called a help center. A Help Center should make it simple for users to locate the solutions they need. It's often designed to address numerous familiar questions that a business receives. Often customers are looking for a quick fix, so the more a help center includes explainer videos, the easier it is for customers to find the answers they’re looking for.
Help centers are a great way to offer 24/7 support to customers without requiring large call centers. Rather than waiting on hold, customers can browse various help articles quickly as they look for what they need. Often help centers will have a prominent search bar, so it’s really easy for customers to type in their issues and find a solution quickly.
When a customer visits a help center, that means they want a solution fast. With video, it’s much easier for customers to watch and follow along. Especially with a complicated step-by-step process, help center videos are much more helpful than confusing written instructions.
Live chat is a small window on your website where customers can send a message to customer support in real time. It offers a convenient way for a customer to ask their questions. The disadvantages are that customers are impatient when they have an issue. They want it sorted out immediately. With a help center video, however, customers can access solutions instantly, without any live support from a support representative.